Frequently Asked Questions (FAQ) – Just Summer

– Can I modify my reservation?

Yes, you can modify your booking up to 24 hours before the scheduled activity. However, we need to check with the activity provider to confirm availability for your new preferred date.

– How can I cancel a reservation?

To cancel a reservation, you must contact the Just Summer team at least 48 hours in advance. If you do not contact us within this timeframe, cancellation will not be possible.

– How long does it take to receive a refund after cancellation?

Refunds are processed within 3-7 business days, depending on your bank.

– If the weather is bad and my trip is canceled, will I get a refund?

Yes, you can choose to receive a full refund or reschedule for another day, depending on availability.

– Can I pay the full amount on the day of the activity?

It depends on the excursion. Some activities require full payment in advance on our website, while others only require a deposit, with the remaining balance paid on the day of the activity.

– Do you offer discounts for groups or special packages?

Yes! Contact Just Summer via email or WhatsApp, and we’ll help you find the best deal for your group.

– Is there a minimum or maximum age requirement for activities?

Yes, each activity has a minimum age requirement, which is clearly stated in the activity description on our website.

– Are the activities insured?

No, our activities are not covered by insurance.

– What happens if I arrive late? Will I lose my booking?

Yes, if you arrive late, your booking will be lost, and no refund will be provided.

– What happens if I cannot attend the activity?

Unfortunately, if you don’t show up, you will lose your payment, and rescheduling will not be possible.

– Can I pay in cash?

Yes, a Just Summer team member can meet you to accept cash payments. Please contact us in advance to arrange this.

– What happens if I damage the equipment provided for the activity?

In most cases, you will be responsible for covering the cost of any damage to the equipment.

– Can we book an activity exclusively for a private event?

Yes, but this option is only available for licensed and unlicensed boats.

– Do I need a license to rent a boat? What’s the difference between a licensed and an unlicensed boat?

We offer both licensed and unlicensed boats on our website. Here’s the difference:
• Unlicensed Boat: No license required, lower speed, limited navigation area, 4-6 people capacity, ideal for beginners, and limited engine power.
• Licensed Boat: Requires a valid physical skipper’s license, higher speed, larger capacity, and more freedom to navigate further.

– Can I combine multiple activities into a special package?

Absolutely! Contact Just Summer, and we’ll create a customized package based on your preferences.

– What happens if I have a medical emergency during an activity?

We are not responsible for medical emergencies. However, we recommend checking with the activity provider about their safety measures and emergency procedures before booking.

– How can I get to the activity location? Do you provide transportation?

We do not provide transportation. You can take a taxi or use public transport. Please check online for bus schedules from your location to the activity destination.

– Do I need to speak Spanish?

No, most activities have staff members who speak English, Spanish, Italian or French, depending on the provider.